Customer Service Manager, Mortgage Finance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the central inbound and outbound communication channels via telephone and email related to mortgage financing, home savings, and installment loans.

• Address and resolve both general and specific inquiries effectively.

• Execute related administrative responsibilities.

• Assist sales partners in navigating the EUROPACE platform.

• Independently address payout-related issues, which includes reviewing preliminary documents and following up on pending items.

• Manage requests systematically and implement administrative solutions.

• Track service levels and availability closely.

• Serve as a liaison between partner banks and sales partners.

⛳️ Requirements

• Successfully completed commercial or business administration training, preferably focusing on banking, mortgage finance, or installment loans.

• Career changers are encouraged to apply; relevant training will be provided.

• Exceptional German language proficiency, with at least a C1 level in both written and spoken forms.

• Skilled in utilizing MS Office applications.

• Willingness to learn new systems and processes.

• Experience in mortgage finance, installment loans, or financial services is advantageous but not mandatory.

• Preference for candidates with a §34i qualification, or readiness to obtain one during onboarding.

• Strong customer orientation, empathy, focus, and a genuine, responsible demeanor.

🏝️ Benefits

• Remote work options available.

• Opportunities for sabbaticals.

• Workation options provided.

• 30 days of vacation, with the potential to extend by an additional 20 days.

• Office workspace accessible as needed for employees located in Lübeck, Hamburg, or Berlin.

• Personalized development plans.

• Support and encouragement for professional growth.

• Bicycle leasing options available.

• Subsidies for the Deutschlandticket.

• Company pension scheme offered.

• Employee benefits and discounts available.

• Participation in corporate sports programs.

• Annual health budget of €300.

• Access to cutting-edge software and hardware tools.