Customer Service Manager – Mortgage Finance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the central inbound and outbound communication channels via telephone and email for mortgage finance, home savings, and installment loans.

• Address and resolve both general and specific inquiries.

• Execute associated administrative duties.

• Assist sales partners in utilizing EUROPACE.

• Independently address payout-related issues.

• Review documents and follow up on pending items.

• Manage requests in an organized manner and implement solutions administratively.

• Track service levels and availability.

• Facilitate coordination between partner banks and sales partners.

⛳️ Requirements

• Completed commercial training, preferably in banking or financial services.

• Relevant experience in mortgage finance is preferable.

• Qualification under Section 34i of the German Trade Regulation Act (GewO).

• Proficient in German, with at least C1 level in both written and oral communication.

• Competence in MS Office applications.

• Quick adaptability to new systems and digital processes.

• Familiarity with EUROPACE and/or BAUFINEX is advantageous.

• Experience in B2B partner service or collaboration with mortgage brokers is a plus.

• Strong customer service orientation, empathy, and focus.

• A structured and solution-oriented work approach.

• Team-oriented with clear and dependable communication skills.

🏝️ Benefits

• Fully remote work options available.

• Team gatherings in Lübeck held four times a year.

• Predictable work schedules.

• Opportunities for sabbaticals.

• Workation options available.

• 30 days of annual leave, with the possibility to add up to 20 extra days.

• Access to office facilities in Lübeck, Hamburg, or Berlin as required.

• Personalized development plan.

• Support and encouragement for professional growth.

• Bicycle leasing options.

• Subsidy for the Deutschlandticket.

• Company pension plan.

• Employee perks and discounts.

• Corporate sports initiatives.

• Annual health budget of €300.

• Access to modern software and hardware tools.