Customer Service Manager

📋 Description

• Autonomous management of 2–3 marketplace channels (responsibility for channels)

• Addressing customer inquiries, returns, and complaints — both online and via phone

• Engaging in proactive telesales, upselling, and cross-selling with a sincere sales orientation

• Systematic processing through a digital service inbox, Asana, and sales funnel

• Coordination of B2B and B2C customers across various platforms

• Contributing innovative ideas to the continuous enhancement of processes and tools

⛳️ Requirements

• 2–3 years of experience in customer service, sales, or a similar field (e.g., Autodoc, Teile24, automotive trade, or workshop)

• Technical knowledge of automotive parts or a strong willingness to learn rapidly

• Methodical and organized work style — maintaining oversight even in high-volume situations

• Authentic sales mentality: you aspire not only to assist but also to sell

• Enjoyment in working with digital tools (Asana, ticketing systems, marketplace dashboards)

• Proficient German communication skills — both written and verbal

• Strong self-management and personal accountability — you thrive without needing direction

🏝️ Benefits

• 100% remote — work from any location in Germany

• Direct collaboration with management — streamlined decision-making processes and genuine influence

• Well-structured onboarding process conducted on-site

• Modern digital workflow using Asana, a clear sales funnel, and defined processes

• A team that shares your mindset: solution-focused, sales-oriented, and organized