Customer Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for designated customers throughout the complete outage lifecycle.

• Foster trust and cultivate long-term relationships with customers through reliable and consistent communication.

• Engage in technical conversations with customers during the Inquiry to Order (ITO) phases.

• Recognize customer requirements and devise solutions that are in line with business priorities.

• Create customer-specific scopes of work customized to the type of equipment and service needs.

• Construct project schedules based on defined scopes of work and resource allocation.

• Generate job cost estimates grounded in scheduling and resource planning.

• Direct comprehensive outage planning, including contingencies for variations in scope and unexpected field conditions.

• Collaborate with Local Customer Team members across various functions to guarantee smooth project execution.

• Utilize knowledge of Environmental Health and Safety (EHS) and quality risks for each specific scope of work.

• Participate in Daily Management meetings and team discussions.

• Share best practices and advocate for process enhancements.

• Contribute to team culture by engaging in peer collaboration, knowledge exchange, and constructive feedback.

⛳️ Requirements

• A foundational technical background is a mandatory requirement.

• A history as a Mechanical Technical Field Advisor (TFA) or Outage Manager is highly preferred.

• Proficient understanding of Steam Power equipment, systems, and outage work scopes.

• Familiarity with GE Vernova tools, applications, and processes utilized for quoting, planning, executing, and closing projects.

• Capability to develop scopes of work, man-loaded schedules, and job cost estimates.

• Strong comprehension of EHS standards and quality expectations in field service settings.

• Experience in the Fossil, Industrial, or Nuclear Steam Power sectors is preferred.

• Knowledge of the Outage End-to-End (OE2E) process is advantageous.

• Exposure to GE Vernova's SQDC mindset and Vernova Way behaviors is preferred.

• Must be legally authorized to work in the United States.

• Successful completion of a drug screen may be required.

🏝️ Benefits

• Competitive salary.

• Discretionary annual bonus.

• Coverage for medical, dental, vision, and prescription drugs.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching and retirement contributions.

• Financial planning consultants and Fidelity resources.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance coverage.

• 12 paid holidays.

• Flexible time off.

• Opportunities for professional development.

• Relocation assistance is not provided.