Customer Service / Inbound Customer Advisor - Automotive

This is a fully remote position, open to applicants in Germany.

📋 Description

• Respond to customer inquiries over the phone regarding roadside assistance, towing services, and rental car arrangements.

• Organize assistance measures for customers from international locations.

• Liaise with insurers, partners, and service providers.

• Handle invoice processing.

⛳️ Requirements

• Experience in customer service is a plus, though not essential.

• Background in hospitality/food service, tourism, the automotive sector, or call centers is beneficial.

• Must be willing to travel to Rostock for onboarding and team events.

• A passion for phone communication and assisting customers.

• Strong organizational skills, reliability, and a collaborative team spirit.

• Proficiency in the German language is required.

• Fluent in English at a B2 level.

🏝️ Benefits

• Onboarding event.

• Personalized onboarding and training.

• Smart Working: option to work from home.

• Home office allowance.

• Wellness programs in partnership with EGYM.

• Discounted Deutschlandticket rates.

• Access to a digital learning platform and additional training opportunities.

• 30 vacation days based on a 5-day work week.

• Job bike (bike leasing) program.

• Complimentary staff canteen.

• Seasonal celebrations, team events, and free employee parking.

• Access to the Generali daycare facility.

• Company pension scheme subsidy or access to discounted insurance products.