Customer Service Expert, English B2

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Address customer inquiries with efficiency

• Offer friendly and clear assistance

• Provide effective solutions tailored to various service situations

• Recognize and respond to customer needs

• Manage information with confidentiality and responsibility

• Foster a seamless and positive customer experience during each interaction

• Assist customers as part of Teleperformance's digital business and omnichannel customer experience services

⛳️ Requirements

• Proficient in English at a B2 level (intermediate to advanced)

• Capable of bilingual communication

• Completed Bachillerato / Educación Media

• No prior professional experience necessary

• Skilled in responding to customer inquiries and providing clear, friendly assistance

• Competent in delivering effective solutions across diverse service scenarios

• Able to manage information with care and discretion

• Advanced English proficiency listed under idiomas

🏝️ Benefits

• Bonuses based on performance

• 42-hour work weeks designed to promote work-life balance

• Indefinite-term contract for long-term employment stability

• Access to our exclusive Gaming Arena for entertainment and team bonding

• Employee fund benefits to enhance your financial wellbeing