Customer Service Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Install, commission, and carry out preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instruments at the Polpharma site.

• Coordinate and schedule all on-site service activities, ensuring that work meets OneSource and customer quality standards.

• Oversee the complete OneSource service scope for the site, which includes instrument repair.

• Maintain documentation and ensure QMS compliance with GMP standards, keeping all records at the appropriate revision level.

• Provide on-site user familiarization and training for specified product groups.

• Accurately manage on-site spare-parts inventory and service tools, ensuring that all test equipment is calibrated within required timeframes.

• Offer timely updates on service ticket statuses, attach Field Service Reports (FSR), and validate time entries in the service-management system.

• Complete all administrative reporting punctually.

• Generate quality notifications and proactively identify opportunities to enhance product quality, reliability, and laboratory workflows.

• Support the site's health, safety, security, environmental, and compliance requirements while contributing to OneSource team performance targets and SLAs.

• Identify and communicate billable service, consumable, and upgrade opportunities to the OneSource account team.

⛳️ Requirements

• Bachelor's degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, along with a minimum of 3 years of experience in a field-service or technical-service role involving analytical or laboratory instrumentation, OR a completed technical or vocational qualification in a relevant technical field with 5+ years of experience in servicing or using analytical instrumentation.

• Proficient in Polish (professional working proficiency) and capable of effective communication in English, both written and spoken.

• Possess a valid category B driving license and willingness to travel as required by customer site demands and regional needs.

• Strong MS Office skills and a high level of comfort working with service-management and documentation systems.

🏝️ Benefits

• Private healthcare including dental care

• Life and long-term disability insurance

• MyBenefit Cafeteria system

• Multisport Card

• Social Fund Subsidies

• Home Office allowance

• Tuition reimbursement

• Referral awards

• Internal career development opportunities in multiple business areas

• Day off to celebrate your birthday

• Up to 3 additional days of vacation based on length of service with the company.