Customer Service Engineer 2 – DX

This is a fully remote position, open to applicants in Texas.

📋 Description

• Service diagnostic equipment for medical devices in the Corpus Christi region.

• Install, troubleshoot, repair, and conduct preventative maintenance on Siemens Healthcare systems at customer locations with minimal supervision.

• Provide timely and effective repair services.

• Train operators to ensure optimal system operation and enhance customer satisfaction.

• Oversee financial performance within the territory, focusing on revenue generation, expense management, and inventory oversight.

• Manage company assets, which include a company vehicle, mobile phone, computer, tools, and inventory parts.

• Build and maintain professional relationships with clients and colleagues.

• Accurately perform necessary administrative tasks.

• Work autonomously as well as collaboratively within a team environment.

• Fulfill vendor credentialing requirements to gain access to client locations.

⛳️ Requirements

• A minimum of a high school diploma is required; a technical associate degree or equivalent is preferred.

• At least 3 years of experience as a medical technologist or field service engineer servicing diagnostic instruments.

• Knowledge and hands-on experience in servicing, conducting preventative maintenance, and modifying medical diagnostic equipment at customer sites.

• Experience in testing, repairing, and maintaining capital medical equipment.

• Strong customer service and communication abilities.

• Proficient in using tools and service testing equipment.

• General understanding of electricity, power supplies, and grounding techniques.

• Proficient in network applications and tools, including eVO, mButler, MS Office, Concur, and the NAM Customer Service website Engineer Tools.

• Capability to work independently and as part of an established team.

• Valid driver's license in the state of residence is required.

• Ability to drive independently during both day and night with a clean driving record.

• Capable of lifting 50 lbs and performing tasks such as walking, climbing ladders/step stools, bending, twisting, sitting, squatting, standing, reaching high, and fine-grasping.

• Good vision and ability to work autonomously.

• Excellent judgment in managing customer relations and company resources.

• Strong proficiency in mechanics, electrical systems, chemistry, and software technology related to instrument systems.

• Experience with electronics, hydraulic systems, and pneumatic systems.

• Must meet relevant client vendor credentialing requirements, which may include identification verification, criminal background checks, drug screenings, immunizations, annual TB testing, and healthcare training.

• Must be able to work with controlled technology under U.S. export control laws.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.

• Company vehicle.

• Mobile phone.

• Computer.

• Tools.

• Inventory parts.