Customer Service Delivery Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Transport vehicles directly to customers' locations using our specialized car haulers (no commercial license is necessary to operate the hauler, and comprehensive training will be provided).

• Regularly load and unload vehicles onto the hauler (this role does involve physical activity!) and routinely check the car hauler to ensure it is safe for driving.

• Complete necessary customer documentation and maintain detailed notes in our customer tracking system.

• Consistently drive safely and uphold a clean driving record in alignment with Carvana's CMV Driver Qualification policy.

⛳️ Requirements

• Capacity to perform physically demanding tasks such as detailing vehicles and loading/unloading them onto our haulers in both indoor and outdoor settings, with occasional exposure to harsh/extreme weather conditions (some locations may necessitate deliveries in snow, while others may require deliveries during the summer heat).

• Ability to walk or stand and engage in physical activities for prolonged periods (8+ hours).

• Must possess the ability to read, write, speak, and comprehend English.

• Requires a range of movements including reaching with arms, twisting, kneeling, crouching, climbing, balancing, and squatting.

• Must be capable of grasping, carrying, lifting, pushing, and pulling items weighing up to 50lbs.

• Frequent driving necessitates excellent visual acuity and manual dexterity. Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.

🏝️ Benefits

• Compensation: Competitive, performance-driven compensation plus a 401(k) plan with Carvana match, along with opportunities for overtime during peak seasons.

• Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates more quickly based on their performance. Hard work and outstanding results will be recognized.

• Health & Wellness: 100% company-paid healthcare premiums in addition to dental and vision benefits. A wellness program to promote mental, physical, and financial well-being. We understand pets are family too! Take advantage of our pet care savings program to keep your furry friends healthy and happy.

• Time Off & Work-Life Balance: Generous paid time off (13 days in the first year, increasing to 20 days thereafter).

• Education Support: We provide support based on your educational journey—tuition reimbursement is available for those pursuing a bachelor’s degree, and we offer a student loan repayment program for those who have already completed their degree!

• Equity: Carvana Shares are granted to our team members annually, allowing you to be an ‘owner’ in the company. Additionally, an Employee Stock Purchase Plan discount is offered!

• Professional Development: Extensive opportunities for internal growth and professional development.

• And more!