Customer Service Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee Ryder's eCommerce clientele within the Supply Chain Solutions division

• Act as the communication link between customers and warehouse operations

• Assist the Customer Success Manager in addressing inquiries related to fulfillment orders, inventory, and other customer requirements

• Collaborate with clients and the Customer Success Manager to troubleshoot and resolve issues

• Track and manage key performance indicators while conducting root cause analysis through operational systems

• Deliver data processing, analytical reporting, and customer-specific assistance

• Partner with internal subject matter experts to troubleshoot issues and support projects

• Create reports and maintain supporting documentation

• Contribute to improvement initiatives spearheaded by the Customer Success Manager

• Prepare for quarterly and monthly account reviews with clients

• Assess, quantify, and present opportunities for continuous improvement for assigned accounts

• Ensure quality monitoring

• Execute additional duties as assigned

⛳️ Requirements

• Bachelor's degree in Business, Logistics, or Transportation is mandatory

• At least two (2) years of relevant industry experience is required

• Minimum of two (2) years of experience in fulfillment and logistics is necessary

• Exceptional verbal and written communication skills

• Strong organizational and planning abilities

• High level of initiative

• Proficient analytical and problem-solving skills

• Excellent ability to interpret complex statistical data

• Computer literacy and proficiency in Microsoft Office Suite (Excel, Word, Access, and PowerPoint) and internet-based work tools

• Strong customer service capabilities

• Outstanding interpersonal skills

• Detail-oriented with a customer-centric approach

• Advanced knowledge of FBAP, TIS, ROL, and TM systems

• Proficient in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, and ILPS

• Preference for a schedule aligned with Pacific Standard Time

• Must fulfill any relevant employment, education verification, motor vehicle records, road test, badging, or customer background prerequisites

🏝️ Benefits

• Medical, Dental, and Vision Benefits commence after 30 days

• 401 (K) Savings Plan with company matching

• Employee stock purchase options available at a discounted rate

• Significant employee discounts on tools, vehicles, appliances, travel, and more

• All major holidays are paid

• Paid time off available within your first year

• Up to 12 weeks of paid maternity leave

• Comprehensive health and welfare benefits

• Options for prescription, life insurance, and disability insurance

• Paid time off for vacation, illness, bereavement, family, and parental leave

• Tax-advantaged 401(k) retirement savings plan

• Potential for annual bonuses, commissions, and/or long-term incentive plans