Customer Service Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Address customer inquiries via phone, email, and chat promptly and professionally.

• Offer accurate details regarding our products and processes, while meeting customer needs and concerns.

• Diagnose issues and deliver solutions to guarantee customer satisfaction.

• Efficiently manage orders, returns, and exchanges within the specified systems.

• Follow up on pending tickets to ensure each customer experience is concluded satisfactorily.

• Contribute to enhancing CSAT scores throughout the season.

• Recognize opportunities for improvement in the overall customer experience.

• Engage in site navigation and walkthrough meetings.

• Adhere to the playbook of best practices for customer interactions and issue resolution.

• Utilize various systems and worksheets to document volume drivers and issues alongside the larger team.

⛳️ Requirements

• Excellent verbal and written communication skills.

• Capable of managing a high volume of customer inquiries while maintaining a positive demeanor.

• Proficient in utilizing multiple software platforms (Zendesk, BlueCherry, & Shopify).

• Ability to work autonomously and collaboratively within a team environment.

• Experience in the fashion brand industry is preferred.

• Proficient in all Microsoft Office applications.

🏝️ Benefits

• A welcoming and dynamic environment that reflects our female-founded, entrepreneurial spirit.

• Experienced industry leadership dedicated to your professional growth in the fashion retail sector.

• Competitive compensation and a generous employee discount.