Customer Service – Call Center Agent (m/f/d)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for customers, assisting them from the completion of their order until the vehicle handover.

• Collaborate closely with colleagues from various departments to investigate the current status of orders.

• Ensure the efficient delivery of vehicles.

• Keep track of upcoming tasks and establish priorities within the team.

• Facilitate the swift receipt of new cars for customers, including delivery to their location in a glass-sided delivery truck.

⛳️ Requirements

• Previous experience in dialogue marketing, call center operations, or private customer support.

• Enjoy engaging with customers over the phone.

• Possess a structured, reliable, and solution-focused work approach.

• Be a team player with a proactive mentality.

• Maintain a positive outlook and a strong commitment to achieving personal goals.

• Proficient in German, both written and verbal.

• English language skills are a plus.

• Confident in using Google Workspace tools (Sheets, Gmail, Calendar, etc.).

🏝️ Benefits

• Up to 100% remote work available within Germany, subject to agreement.

• Access to modern IT equipment and dedicated IT support.

• Competitive salary with performance-based incentives.

• Personalized training and coaching opportunities.

• Discounts on popular brands.

• Discounts on the entire vehicle inventory for you, your family, and friends.