Customer Service

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Assist J.W. Pepper clients, including bands, choirs, and orchestras, via phone, email, and chat.

• Respond to customer inquiries and concerns regarding products and services.

• Handle a high volume of incoming calls in an efficient manner.

• Maintain control of calls without relying on a scripted format.

• Assess customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to accurately manage calls.

• Recognize upsell and cross-sell opportunities.

• Contribute to customer satisfaction and uphold quality standards.

• Juggle multiple systems and shift tasks effectively.

• Complete all required training sessions.

• Communicate with patience and professionalism to foster rapport.

• Ensure punctuality and attendance during scheduled hours.

• Uphold confidentiality and security in accordance with Five Star Solutions policies.

• Participate in cross-training as requested.

• Carry out additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of previous experience in a call center or office setting is required.

• A high school diploma or GED is preferred.

• Technologically adept; capable of navigating multiple browsers and systems using dual monitors.

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Prior experience working remotely from home is an advantage.

• Quick learner who can work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• Background check and drug screening required, in compliance with state and federal laws.

• Must be able to speak, read, write, and understand English.

• Must reside in one of the following states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must have verified secure, reliable, dedicated high-speed internet service.

• Must have an established dedicated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection.

• Regularly required to sit and use hands for feeling, handling, and controlling objects.

• Occasionally required to reach, stoop, kneel, crouch, lift, or carry loads up to 30 lbs.

• Standard vision and hearing capabilities are required.

🏝️ Benefits

• Paid training, typically lasting 3 weeks from 8:00am to 5:00pm Monday to Friday (CST).

• Full-time position requiring 40 hours of work.

• Eligible for benefits starting on the first of the month following 60 days of employment.

• Company-provided equipment will be shipped to you.

• Equipment for remote work will be provided by the company.

• Flexible cross-training opportunities available.