Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist J.W. Pepper clients, including bands, choirs, and orchestras, through phone, email, and chat support.

• Respond to customer inquiries and concerns related to products and services.

• Efficiently handle a high volume of incoming calls.

• Operate without a script while maintaining control of calls.

• Recognize customer requirements, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources for accurate call management.

• Identify opportunities for upselling and cross-selling.

• Foster customer satisfaction while upholding quality standards.

• Adapt between various tasks and multitask across multiple systems.

• Complete all required training sessions.

• Communicate with patience and empathy to establish rapport.

• Ensure positive and professional interactions with customers.

• Adhere to punctuality and attendance during scheduled hours.

• Participate in cross-training as requested.

• Uphold confidentiality and security in accordance with Five Star Solutions policies.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or support.

• At least 1 year of prior experience in a call center or office environment is required.

• A high school diploma or GED is preferred.

• Strong technical skills, including the ability to navigate multiple browsers and systems using dual monitors.

• Familiarity with Outlook, Word, and Excel is preferred.

• Knowledge of CRM systems is advantageous.

• Previous experience working remotely from home is a plus.

• Quick learner with the ability to work independently.

• Excellent phone and verbal communication skills with active listening abilities.

• Must be 18 years of age or older.

• Background checks and drug screening may be required in accordance with state and federal laws.

• Proficiency in speaking, reading, writing, and understanding English is essential.

• Must have secure, reliable, dedicated high-speed internet access.

• Must have a designated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection.

• Regularly required to sit and use hands for handling and controlling objects.

• Occasionally required to reach, stoop, kneel, or crouch.

• Occasionally required to lift and/or carry loads weighing up to 30 lbs.

• All standard vision capabilities are required.

• All standard hearing capabilities are required.

🏝️ Benefits

• Paid training, generally lasting 3 weeks from 9:00 am to 6:00 pm Monday to Friday (EST).

• Full-time position with 40 hours per week.

• Eligible for benefits on the 1st of the month following 60 days of employment.

• Company will provide and ship necessary equipment to you.

• Opportunity for remote work.

• Equal Opportunity Employer/Veterans/Disabled/LGBT employer.

• Participation in the E-verify program.