Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist J.W. Pepper customers by addressing inquiries and concerns regarding products and services via phone, email, and chat.

• Handle a high volume of incoming calls promptly.

• Operate without a script while maintaining control over calls.

• Determine customer needs, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Recognize opportunities for upselling and cross-selling.

• Contribute to customer satisfaction and uphold quality standards.

• Efficiently switch between tasks and multitask across various systems.

• Successfully complete all required training sessions.

• Communicate with patience and understanding to foster rapport.

• Maintain a positive and professional demeanor in customer interactions.

• Adhere to punctuality and attendance for all scheduled shifts.

• Uphold confidentiality and security in accordance with Five Star Solutions policies.

• Participate in cross-training as requested.

• Execute additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year in customer service or customer support roles.

• At least 1 year of prior experience in a call center or office environment is mandatory.

• A high school diploma or GED is preferred.

• Technologically proficient, with the ability to navigate multiple browsers and systems using dual monitors.

• Experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is an advantage.

• Prior experience with remote work is a plus.

• Quick to learn and capable of working independently.

• Excellent phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years old.

• Background check and drug screening are required, in compliance with state and federal laws.

• Proficient in speaking, reading, writing, and understanding English.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must have verified secure, reliable, dedicated high-speed internet service.

• Must have a designated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.

🏝️ Benefits

• Paid training, typically lasting 3 weeks from 9:00 am to 6:00 pm Monday through Friday (EST).

• Full-time position offering 40 hours of work per week.

• Eligibility for benefits begins on the 1st of the month following 60 days of employment.

• Equipment provided and shipped directly to you.

• Company-issued equipment.

• Flexible remote work arrangement.

• EOE/Veterans/Disabled/LGBT employer.

• Participation in the E-Verify program.