Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to customer inquiries and issues regarding products and services through phone, email, and chat.

• Handle a high volume of incoming calls promptly.

• Engage in calls without relying on a script while ensuring effective call management.

• Assess customer needs, provide clarification, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to address calls with accuracy.

• Recognize opportunities for upselling and cross-selling.

• Foster customer satisfaction and uphold service quality.

• Switch tasks and efficiently multitask across various systems.

• Successfully complete all required training sessions.

• Communicate with patience and understanding to establish rapport.

• Maintain a positive and professional demeanor during customer interactions.

• Ensure punctuality and attendance during scheduled work hours.

• Uphold confidentiality and security in accordance with Five Star Solutions policies.

• Participate in cross-training as needed.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 1 year experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office environment is required.

• High school diploma or GED is preferred.

• Technologically adept, with the ability to navigate multiple browsers and systems using dual monitors.

• Prior experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is an advantage.

• Prior experience working remotely from home is a plus.

• Quick to learn and capable of working independently.

• Excellent phone and verbal communication skills, along with active listening abilities.

• Candidates must be at least 18 years old.

• Background check and drug screening are required in accordance with state and federal laws.

• Proficient in speaking, reading, writing, and understanding English.

• Must reside in one of the following states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Secure, reliable, dedicated high-speed internet service is mandatory.

• A dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• Regularly required to sit and use hands to feel, handle, and manipulate objects.

• Occasionally required to reach, stoop, kneel, crouch, and lift or carry loads up to 30 lbs.

• Standard vision and hearing capabilities are necessary.

🏝️ Benefits

• Paid training, typically lasting 3 weeks from 8:00am–5:00pm Monday–Friday (CST).

• Full-time position, totaling 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.

• Company equipment will be provided and shipped to you.

• Remote work opportunity available.

• Five Star Solutions is an Equal Opportunity Employer, including Veterans, Disabled, and LGBT individuals.

• Participation in the E-Verify program.