Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to customer inquiries and concerns regarding products and services through phone, email, and chat.

• Handle a high volume of incoming calls efficiently.

• Operate without a script while effectively managing call flow.

• Assess customer requirements, clarify details, research, and deliver solutions or alternatives.

• Utilize company and client resources to accurately address calls.

• Recognize opportunities for upselling and cross-selling.

• Foster customer satisfaction while upholding quality standards.

• Switch between different tasks and manage multiple systems simultaneously.

• Successfully finish all required training sessions.

• Communicate effectively and patiently to establish rapport.

• Uphold positive and professional interactions with customers.

• Ensure punctuality and attendance during scheduled shifts.

• Adhere to confidentiality and security protocols as per Five Star Solutions policies.

• Participate in cross-training when requested and perform additional assigned tasks.

⛳️ Requirements

• Minimum of 1 year experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office setting is essential.

• High school diploma or GED is preferred.

• Technologically adept; capable of navigating multiple browsers and systems using dual monitors.

• Prior experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is an advantage.

• Previous experience working remotely from home is a plus.

• Quick to learn and able to work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• Background check and drug screening may be required as per state and federal regulations.

• Proficiency in speaking, reading, writing, and understanding English is mandatory.

• Must reside in one of the following states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Verified secure, reliable, and dedicated high-speed internet connection is required.

• A dedicated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• Ability to sit regularly and use hands for feeling, handling, and controlling objects.

• Capacity to occasionally reach, stoop, kneel, or crouch.

• Ability to occasionally lift or carry loads up to 30 lbs.

• Standard vision and hearing capabilities are required.

🏝️ Benefits

• Paid training, generally lasting 3 weeks from 8:00 am to 5:00 pm, Monday to Friday (CST).

• Full-time position, 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.

• Company-provided equipment sent directly to you.

• Remote working arrangement available.

• Support for equipment and dedicated workspace.