Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist J.W. Pepper customers, including bands, choirs, and orchestras, with inquiries regarding products and services.

• Respond to customer questions and concerns via phone, email, and chat.

• Handle a high volume of inbound calls efficiently.

• Operate without a script while maintaining control of the call.

• Determine customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to accurately address calls.

• Recognize upsell and cross-sell opportunities.

• Promote customer satisfaction and uphold quality standards.

• Switch tasks and multitask across various systems.

• Successfully complete all training sessions.

• Communicate effectively and patiently to establish rapport.

• Ensure positive and professional interactions with customers.

• Adhere to punctuality and attendance during scheduled shifts.

• Uphold confidentiality and security in accordance with Five Star Solutions policies.

• Cross-train upon request and perform additional assigned tasks.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office environment is required.

• A high school diploma or GED is preferred.

• Technologically proficient, including the ability to navigate multiple browsers and systems using dual monitors.

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Previous remote work experience is advantageous.

• Quick learner capable of working independently.

• Strong phone and verbal communication skills with active listening abilities.

• Must be at least 18 years old.

• Background check and drug screening are required, in accordance with state and federal laws.

• Proficiency in speaking, reading, writing, and understanding English is mandatory.

• Verified secure, reliable, dedicated high-speed internet service is required.

• A dedicated work area with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• Ability to sit regularly and use hands to feel, handle, and control objects.

• Ability to occasionally reach, stoop, kneel, or crouch.

• Capability to occasionally lift and/or carry loads of up to 30 lbs.

• Standard vision and hearing abilities are required.

🏝️ Benefits

• Paid training, generally lasting 3 weeks from 8:00am–5:00pm Monday–Friday (CST).

• Full-time position, 40 hours per week.

• Benefits become available from the first of the month after 60 days of employment.

• Company-provided equipment shipped directly to you.

• Remote work arrangement available.

• EOE/Veterans/Disabled/LGBT employer.

• Participation in the E-verify program.