Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist J.W. Pepper clients, including bands, choirs, and orchestras, through phone, email, and chat communication.

• Respond to customer inquiries and concerns regarding products and services.

• Handle a high volume of incoming calls promptly.

• Operate without a script while effectively controlling the conversation.

• Determine customer needs, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Recognize upsell and cross-sell opportunities.

• Promote customer satisfaction and uphold quality standards.

• Manage multiple systems and tasks efficiently.

• Complete all training sessions successfully.

• Communicate with patience and professionalism to establish rapport.

• Adhere to punctuality and attendance for scheduled shifts.

• Maintain confidentiality and security in accordance with Five Star Solutions policies.

• Participate in cross-training as needed and perform additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office setting is required.

• High school diploma or GED is preferred.

• Comfortable with technology, including switching between multiple browsers and systems using dual monitors.

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is advantageous.

• Prior experience working remotely from home is a plus.

• Quick learner with the ability to work independently.

• Strong verbal communication skills and active listening abilities are essential.

• Must be at least 18 years old.

• Background check and drug screening required per state and federal regulations.

• Proficient in speaking, reading, writing, and understanding English.

• Must have verified secure, reliable, dedicated high-speed internet service.

• Must have a designated work area that includes a desk, chair, electrical outlet, and direct LAN connection.

• Capability to sit regularly and use hands to handle and manipulate objects.

• Ability to occasionally reach, stoop, kneel, crouch, and lift or carry loads up to 30 lbs.

• Standard vision and hearing capabilities are required.

🏝️ Benefits

• Paid training, typically lasting 3 weeks from 7:00am–4:00pm Monday–Friday (MST).

• Full-time position, 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.

• Company-provided equipment shipped directly to you.

• Opportunity for remote work.

• EOE/Veterans/Disabled/LGBT employer.