Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist J.W. Pepper clients, including bands, choirs, and orchestras, with the products and services offered.

• Respond to customer inquiries and issues via phone, email, and chat.

• Handle a significant volume of incoming calls promptly.

• Operate without a script while maintaining control over the conversation.

• Determine customer requirements, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources effectively to manage calls accurately.

• Recognize upsell and cross-sell possibilities.

• Enhance customer satisfaction while upholding quality standards.

• Switch between tasks and manage multiple systems efficiently.

• Successfully complete all required training sessions.

• Interact patiently and professionally to foster rapport.

• Adhere to punctuality and attendance for all scheduled commitments.

• Uphold confidentiality and security in accordance with Five Star Solutions policies.

• Participate in cross-training as needed.

• Execute additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of previous experience in a call center or office environment is required.

• A high school diploma or GED is preferred.

• Technologically proficient, capable of navigating multiple browsers and systems using dual monitors.

• Familiarity with Outlook, Word, and Excel is preferred.

• Knowledge of CRM systems is an advantage.

• Prior remote work experience is a plus.

• Quick to learn and able to work independently.

• Excellent phone and verbal communication skills, along with strong active listening abilities.

• Must be at least 18 years old.

• Background check and drug screening are required, in accordance with state and federal laws.

• Must be able to speak, read, write, and comprehend English.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must have a verified secure, reliable, dedicated high-speed internet connection.

• Must have an established dedicated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection.

🏝️ Benefits

• Paid training, generally lasting 3 weeks from 9:00am–6:00pm Monday–Friday (EST).

• Full-time position, 40 hours per week.

• Eligible for benefits starting on the first of the month following 60 days of employment.

• Company-provided equipment will be shipped to you.

• Opportunity for remote work.

• Equipment supplied by the company.

• Participation in the E-Verify program.

• Equal Opportunity Employer/Veterans/Disabled/LGBT employer.