Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist J.W. Pepper clients, including bands, choirs, and orchestras, with inquiries about products and services.

• Respond to customer questions and concerns via phone, email, and chat.

• Handle a high volume of incoming calls efficiently.

• Operate without a script while maintaining control of the conversation.

• Assess customer needs, clarify details, investigate issues, and offer solutions or alternatives.

• Utilize company and client resources to accurately manage calls.

• Recognize upselling and cross-selling opportunities.

• Enhance customer satisfaction and uphold quality standards.

• Switch between tasks and multitask across various systems.

• Complete all required training sessions.

• Communicate with patience and professionalism to foster rapport.

• Adhere to punctuality and attendance during scheduled hours.

• Maintain confidentiality and security in accordance with Five Star Solutions policies.

• Participate in cross-training as needed.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 1 year of customer service or customer support experience.

• At least 1 year of prior experience in a call center or office setting is required.

• High school diploma or GED is preferred.

• Technologically proficient, including the ability to navigate multiple browsers and systems using dual monitors.

• Prior experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Previous experience working remotely is advantageous.

• Quick to learn and able to work independently.

• Excellent phone and verbal communication skills, coupled with active listening.

• Must be at least 18 years old.

• Background check and drug screening are mandatory in compliance with state and federal laws.

• Proficiency in speaking, reading, writing, and understanding English is required.

• Ability to effectively and productively utilize technology independently.

• Reliable, secure, dedicated high-speed internet service is required.

• Must have an established dedicated workspace including a desk, chair, electrical outlet, and direct LAN connection.

• Capability to sit regularly and use hands to feel, handle, and control objects.

• Occasionally able to reach, stoop, kneel, or crouch.

• Occasionally able to lift and/or carry loads up to 30 lbs.

• Standard vision and hearing abilities are required.

🏝️ Benefits

• Paid training, typically lasting 3 weeks from 8:00 am to 5:00 pm Monday to Friday (CST).

• Full-time position, 40 hours per week.

• Eligibility for benefits begins on the first of the month after 60 days of employment.

• Company-provided equipment will be shipped to you.

• Remote work arrangement available.

• Dedicated high-speed internet and an established dedicated workspace are required; equipment is provided by the company.