Customer Service

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist J.W. Pepper customers, which includes bands, choirs, and orchestras, via phone, email, and chat.

• Respond to customer inquiries and concerns regarding products and services.

• Handle a high volume of incoming calls promptly.

• Operate without a script while maintaining control of calls.

• Assess customer needs, clarify details, investigate issues, and offer solutions or alternatives.

• Utilize company and client resources to ensure accurate call handling.

• Recognize opportunities for upselling and cross-selling.

• Foster customer satisfaction and uphold quality standards.

• Transition between tasks and efficiently multitask across multiple systems.

• Complete all required training sessions.

• Communicate with patience and professionalism to establish rapport.

• Adhere to punctuality and attendance during scheduled hours.

• Maintain confidentiality and security in line with Five Star Solutions policies.

• Cross-train as needed.

• Carry out additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office environment is required.

• High school diploma or GED is preferred.

• Technologically proficient with the ability to navigate multiple browsers and systems using dual monitors.

• Prior experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Previous experience working remotely from home is advantageous.

• Quick learner with the ability to work independently.

• Strong verbal communication skills and active listening abilities are essential.

• Must be at least 18 years old.

• Background checks and drug screenings are required in compliance with state and federal laws.

• Proficiency in speaking, reading, writing, and understanding English is necessary.

• Must reside in one of the following states: AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must have secure, reliable, dedicated high-speed internet and a designated work area with a desk, chair, electrical outlet, and direct LAN connection.

🏝️ Benefits

• Paid training, typically spanning 3 weeks from 9:00 AM to 6:00 PM Monday to Friday (EST).

• Full-time position requiring 40 hours per week.

• Eligibility for benefits begins on the first of the month following 60 days of employment.

• Company-provided equipment will be shipped directly to the employee.

• Opportunity for remote work.

• A dedicated work area and secure, reliable, high-speed internet are mandatory; the company supplies the necessary equipment.