Customer Service

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Confirm the authenticity of IDs/documents during the booking process to meet legal standards.

• Respond to inquiries within 10 minutes of the initial message.

• Handle tenant questions related to invoices, payment options, and check-in procedures.

• Ensure a seamless customer experience by routing inquiries to the appropriate internal departments.

• Obtain signed agreements and verify invoice payments during the booking phase.

⛳️ Requirements

• Prior experience in customer service or a comparable position.

• A Bachelor’s degree in Business, Communication, or a related discipline.

• Bilingual proficiency in English and Korean – professional working level.

• Strong problem-solving abilities.

• Excellent interpersonal skills for fostering relationships with clients.

• Knowledge of CRM software.

• High adaptability to evolving environments.

🏝️ Benefits

• Options for remote work.

• Flexibility to work from the property, home, or any location of choice.

• Collaborative team-oriented environment.