Customer Service

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Engage with members through phone and email communication

• Provide assistance with inquiries and facilitate the onboarding and setup of new accounts

• Guide members as they navigate their financial journeys

• Attentively listen to members, offering empathy and tailored solutions for their specific needs

• Collaborate with the team to exchange knowledge and share best practices

• Maintain accurate records of member interactions and activities

• Participate in training and work towards advancement opportunities

⛳️ Requirements

• At least 1 year of experience in Customer Service, preferably in a call center or retail setting

• High school diploma or its equivalent

• Willingness to work an 8-hour shift between 6 AM and 8 PM

• People-oriented mindset with a focus on solutions

• Capability to manage a high volume of incoming calls

• Excellent communication abilities

🏝️ Benefits

• 401(k) plan with employer matching

• Comprehensive medical, dental, and vision coverage, including HSA and FSA options

• Generous vacation and sick leave policy

• Designated volunteer days

• Wellness resources through the Employee Assistance Program, Talkspace, and fitness discounts

• Reimbursement of up to $5,250 for eligible educational expenses

• Discounts on pet care services

• Financial assistance during challenging times via the Achieve Care Fund

• Supportive employee resource groups and a strong commitment to diversity and inclusion

• Additional pay incentives for weekend shifts

• Optional access to the Tempe office, featuring engaging events and a complimentary lunch day during monthly hybrid weeks