Customer Service Associate, Patient Outreach

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Make outbound calls to patients with professionalism and empathy.

• Foster and sustain positive relationships with patients.

• Contribute to patient retention efforts through proactive outreach.

• Create and dispatch follow-up emails and communications.

• Collect patient feedback and accurately document information in company systems.

• Achieve individual and team performance objectives.

• Address basic patient inquiries and escalate issues when necessary.

• Keep precise records of all interactions and communications.

• Work collaboratively with internal teams to ensure a positive experience for patients.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Exceptional verbal and written communication abilities.

• Strong focus on detail and excellent organizational skills.

• Capability to establish rapport and communicate confidently over the phone.

• Comfortable meeting targets and performance metrics.

• Strong time management skills and the ability to work independently.

• Stable internet connection and a suitable remote working environment.

• Access to a laptop/computer and headset for everyday communications.

🏝️ Benefits

• Comprehensive training and support.

• Opportunities for professional growth and development.

• Flexible working hours.

• Employee wellness programs.