Customer Service Associate, English Enrichment Centre

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Serve as the center manager for the Online division at Write Edge Singapore, overseeing the performance of our online segment and ensuring an exceptional experience for both parents and students.

• Assist the Teaching Team with tasks related to Deployment, Timetabling, and Relief Teaching.

• Carry out various administrative responsibilities to support day-to-day operations.

• Ensure the safety and proper conduct of students at the center.

• Address and manage staff complaints alongside registration and withdrawal issues.

• Train and supervise new staff in customer support and ground operations.

• Organize and host online open houses during weekends.

• Ensure the seamless operation of online classes on Zoom, including student onboarding and troubleshooting technical issues.

• Respond to incoming inquiries via phone, WhatsApp, and email while actively building, maintaining, and enhancing relationships with students and parents through online platforms.

⛳️ Requirements

• Minimum of 1-2 years of relevant work experience.

• Proficient in Google Suite, Microsoft Office, and general technology.

• Familiarity with Google Classroom and Zoom is a plus.

• A strong problem-solver with quick reflexes and attention to detail.

• Possess emotional maturity and exceptional interpersonal skills, with proficiency in verbal and written English.

• A responsible and accountable team player who takes initiative and can work with minimal supervision.

• Able to represent the company as an extension of its brand—an English and Writing specialist through professional attire and communication.

🏝️ Benefits

• Flexible work hours