Customer Service Associate

This is a fully remote position, open to applicants in Kansas, +3 more states.

📋 Description

• Handles incoming phone inquiries at a Claims Contact Center.

• Initiates claims for auto and homeowners by gathering initial loss details from agents, insured individuals, and third parties.

• Provides clients with a clear explanation of the claims process.

• May approve services such as roadside assistance and rental vehicles.

• Responsible for the prompt and accurate resolution of customer inquiries related to the status of ongoing claims.

• Ensures all customer interactions are thoroughly and accurately recorded in the claims file.

• Enhances job knowledge through ongoing training and applies new insights to daily responsibilities.

⛳️ Requirements

• Excellent verbal communication and active listening abilities.

• Proficiency in both written and spoken English.

• Takes personal responsibility for actions and outcomes.

• Demonstrates flexibility to thrive in a fast-paced, dynamic setting.

• Strong technical skills, including the ability to manage multiple systems, computer interfaces, and communication platforms simultaneously.

• Capable of troubleshooting connectivity issues when necessary.

• Typing speed of at least 30 words per minute with 90% accuracy.

• Previous customer service experience is highly desirable.

• High School Diploma or equivalent is required.

🏝️ Benefits

• Competitive salary based on experience, qualifications, and location.

• Bonus opportunities based on company and individual performance.

• 401(k) plan.

• Medical insurance.

• Dental coverage.

• Vision insurance.

• Health Savings and Flexible Spending Accounts.

• Life insurance.

• Paid time off.

• Paid parental leave.

• Tuition assistance.