Customer Service Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming patient inquiries via phone for Customer Service.

• Conduct customer service and collection tasks throughout the Revenue Cycle.

• Respond to patient inquiries about their statements.

• Process guarantor payments.

• Establish payment plans in accordance with company policies.

• Investigate and resolve account discrepancies highlighted by patients.

• Liaise with relevant departments to address patient requests.

• Connect patients with the financial counseling department for charity eligibility screening.

• Communicate patient account balances effectively.

• Achieve department collection targets.

• Deliver exceptional customer service to patients.

• Collaborate with Ensemble and Revenue Cycle teams to resolve customer service challenges.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Preferred experience in Customer Service and Call Center environments.

• 1-2 years of experience in the healthcare sector is preferred.

• Must possess a High School Diploma or GED.

• CRCR certification must be obtained within 9 months of employment.

• Awareness of all facets of the Revenue Cycle is necessary.

• Experience with physician and hospital operations is required.

• Understanding of compliance and provider relations is essential.

• Strong critical thinking skills.

• Effective problem resolution abilities.

• Capability to thrive in a remote work setting.

• Must live and be authorized to work in the United States.

• Willingness and ability to travel and work onsite at client, temporary, or corporate offices as business needs dictate.

• Must exhibit a willingness to embrace innovation, including the use of AI.

🏝️ Benefits

• Comprehensive healthcare benefits.

• Paid time off.

• Retirement benefits.

• Well-being programs.

• Opportunities for professional development.

• Professional certification support relevant to the field.

• Tuition reimbursement.

• Quarterly incentive programs.

• Annual incentive programs.

• Remote work flexibility.

• Reasonable accommodations for qualified individuals with disabilities.