Customer Service Associate

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Receive and manage straightforward customer orders across various platforms.

• Process low-complexity change requests efficiently.

• Provide explanations regarding order status, invoices, contract balances, and other essential information required to finalize orders.

• Handle standard document requests as well as select higher-complexity ad hoc requests.

• Confirm final shipping details and quality documentation with customers.

• Escalate any undocumented issues to higher-level personnel.

• Identify potential risks and opportunities to enhance order management processes.

• Manage basic issues under direct supervision and escalate more complex problems as needed.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a related discipline or equivalent experience.

• Fundamental understanding of customer service practices and procedures.

• Capability to process customer orders across multiple platforms while adhering to standard procedures.

• Ability to handle low-complexity change requests in accordance with established policies and procedures.

• Proficiency in explaining order status, invoices, contract balances, and associated information.

• Skill in processing standard document requests and higher-complexity ad hoc customer inquiries.

• Ability to confirm final shipping details and quality documentation and specifications.

• Competence in appropriately escalating undocumented or complex issues.

• Candidates must not require employer sponsorship for work visas.

🏝️ Benefits

• Eligible for discretionary incentive awards; the amount is contingent upon both company and individual performance.

• Comprehensive benefits package that includes medical and/or other benefits based on the position offered and hours worked.

• Relocation assistance is not available for this position.