Customer Service Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly address incoming emails and phone inquiries during US business hours.

• Deliver clear, professional, and empathetic communication to customers.

• Execute established standard operating procedures (SOPs) with great accuracy.

• Recognize and escalate complex edge cases to leadership before taking independent action.

• Monitor open support tickets until they are fully resolved.

• Provide proactive updates to customers regarding their status.

• Assist in the revision of operational SOPs and documentation as new customer scenarios and backend workflows develop.

⛳️ Requirements

• Strong background in customer support.

• Demonstrated ability to communicate professionally through both written and verbal channels.

• Availability to consistently work full-time hours that align with US time zones.

• Exceptional attention to detail and adherence to established SOPs.

• Capability to discern when to follow standard procedures and when to escalate issues.

• Dependable and accountable, exhibiting a strong ownership mentality.

• Reside in an urban location with reliable utility access.

• Possess a dedicated generator or uninterrupted power supply (UPS) capable of sustaining a full shift.

• High-speed fiber internet connection.

• Secondary backup internet connection.

🏝️ Benefits

• Full-time schedule of 40 hours per week.

• Opportunity for remote work.

• Schedule aligned with US business hours.