Customer Service and Retention Specialist – Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with customers to retain subscribers who are considering cancellation.

• Deliver customer support across various platforms, including phone, WhatsApp, email, and chat.

• Participate in customer service, customer retention, new customer prospecting, and subscription sales activities.

⛳️ Requirements

• A high school diploma is mandatory; candidates pursuing further education will be viewed favorably.

• Exceptional verbal and written communication abilities are essential.

• Prior experience in customer service, sales, and/or customer retention is advantageous.

• Proficient digital literacy is required.

• Capability to navigate various customer service systems is necessary.

• Proven adaptability and dedication to achieving results are critical.

• Strong problem-solving skills, negotiation capabilities, and a commitment to excellence in service are expected.

• Candidates must reside in Porto Alegre and/or the surrounding metropolitan area.

🏝️ Benefits

• On-site dining options or meal/food allowances, based on the work model: remote, hybrid, or on-site.

• Health insurance coverage.

• Transportation allowance or parking provisions.

• Private pension scheme.

• Profit-sharing initiative.

• Extended maternity and paternity leave policies.

• TotalPass access.

• Enrollment in Uniglobo, a training platform provided by TV Globo for its affiliates.

• GZH digital subscription.

• Membership in the Subscriber Club, offering exclusive discounts and benefits across various sectors, including dining and entertainment.

• Opportunity to join ARBS (RBS Group Employees Association), which provides various partner benefits and discounts.