Call Center Representative

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Make outbound calls to patients to assist with CPAP supply reorders.

• Market and sell CPAP equipment while ensuring compliance, customer satisfaction, and retention.

• Reach out to assigned patients on a quarterly basis with the aim of achieving a 50% reorder rate.

• Promote replacement masks, cushions, seals, and filters with designated order targets.

• Evaluate patient equipment usage and satisfaction to enhance engagement in the S3 program.

• Confirm and update patient records, including insurance information.

• Respond to voicemails within two hours while maintaining a professional phone demeanor.

• Process orders in accordance with client-specific guidelines.

• Execute additional job responsibilities as assigned.

⛳️ Requirements

• GED or High School Diploma is required.

• Ability to work 40 or more hours per week is necessary.

• Candidates must reside in Georgia, Alabama, Tennessee, Louisiana, North Carolina, or Texas.

• Willingness to work additional or irregular hours as required.

• Must adhere to applicable security policies and procedures to protect company and client information.

• Capability to sit and view a computer screen for extended periods is essential.

• Applicants for positions based in the U.S. must be legally authorized to work in the United States.

• Verification of employment eligibility is required at the time of hire.

• Some client-facing roles may be subject to compliance with applicable requirements, such as immunizations and occupational health mandates.

🏝️ Benefits

• Medical with prescription, dental, and vision benefits.

• Mental health support available through EAP.

• Paid time off is provided.

• Eight paid holidays are included.

• 100% vested 401(K) retirement plans available.

• Necessary equipment will be shipped to your home before your start date.