Customer Service and Order Processing for Print Media

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries and requests, offering expert guidance on feasibility.

• Oversee orders from the initial inquiry to successful on-time delivery.

• Actively assist customers and foster an exceptional customer experience.

• Manage customer inquiries independently via phone, chat, or email.

• Calculate pricing and generate quotes tailored to customer specifications.

• Coordinate print feasibility discussions with customers.

• Provide advice on products, options, and alternatives to customers.

• Assist customers with inquiries and issues related to their orders.

• Process, plan, and manage orders efficiently and reliably.

• Cultivate existing customer relationships while ensuring thorough customer support.

⛳️ Requirements

• Completed commercial training or an equivalent qualification.

• Quick to learn with a strong desire to gain new knowledge.

• Experience in promotional products, printing, and graphic design is a plus.

• Several years of relevant professional experience.

🏝️ Benefits

• Permanent employment contract.

• Remote work opportunities within Germany.