Customer Service Agent, Trilingüe

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage chats and calls in Spanish, English, and French in a professional and efficient manner.

• Ensure positive experiences in every customer interaction.

• Maintain accurate records and follow up on cases.

• Collaborate with the team to meet service objectives.

• Provide assistance regarding products, accounts, access, and purchasing processes.

• Resolve inquiries through quick solutions, including refunds and reships.

⛳️ Requirements

• Proficient in Spanish, English, and French.

• English proficiency at B2+ level or higher.

• French proficiency at B2+ level or higher.

• Excellent communication and problem-solving skills.

• Flexible working hours.

• Proactive attitude and customer-oriented approach.

• Basic Secondary Education.

• Availability to work Monday through Sunday, totaling 42 hours per week.

🏝️ Benefits

• Remote work opportunity from anywhere in Colombia.

• Two days off each week.

• Excellent work environment.

• Opportunities for professional growth.

• Development within an international company.