Customer Service Agent – Temporary

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver an exceptional experience to our customers and members.

• Engage in both outbound and inbound calls throughout your assigned shift.

• Supply accurate and comprehensive information to customers and members.

• Exhibit active listening skills when interacting with customers and members, especially when addressing their inquiries about the purpose of our call.

• Communicate clearly – in both written and spoken forms.

• Acquire a general understanding of the Medicare healthcare sector, including prescription drug plans, vision, and dental enrollments, to effectively engage and educate our customers and members.

• Quickly absorb new information and adapt to evolving processes as needed.

• Handle escalated calls with customers and members in a calm and professional manner when required.

• Embrace constructive criticism to foster personal success.

• Achieve and/or surpass key performance indicators.

• Maintain a consistently positive and motivating attitude each day, always striving to give your best effort.

⛳️ Requirements

• Must reside in the United States.

• High school diploma or an equivalent qualification.

• A minimum of 1 year of customer service experience in a call center setting.

• Excellent written and verbal communication skills, with the ability to build rapport.

• Familiarity and comfort with Microsoft Word, Excel, computer telephony systems, the internet, and various computer tools.

• A strong desire to assist individuals in a positive and impactful manner.

• Ability to efficiently talk, type, and navigate the system simultaneously.

• Knowledge of Medicare health, prescription drug plans, vision, and dental enrollments is preferred.

• Strong time management skills and the ability to multitask across various functions.

• On-camera visibility is required during meetings, training sessions, or as requested by leadership.

• Demonstrate initiative and strong problem-solving capabilities.

• Proven ability to maintain a calm and professional demeanor in a fast-paced work environment; skilled in de-escalation techniques.

🏝️ Benefits

• Health, dental, and vision coverage beginning on Day One.

• Wellbeing programs available.

• Retirement plans with contribution matching.

• Generous time off policy.

• Parental leave benefits.

• Opportunities for continuing education.

• Career advancement opportunities.