Customer Service Agent – Remedy On-Call, Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming client calls, document messages, and confirm that all information is accurate.

• Route calls to the appropriate After-Hours Triage team or on-call provider for prompt assistance.

• Represent clients with professionalism and deliver courteous service during calls.

• Utilize critical thinking and problem-solving abilities to effectively resolve client issues.

• Offer customer support via phone through real-time/live interactions with clients.

⛳️ Requirements

• Exceptional communication skills, both written and verbal.

• Capability to work independently and collaboratively within a team.

• Keen attention to detail when reviewing information on a computer screen.

• Proficient in accurately spelling medical terminology.

• Ability to manage multiple tasks and adapt as needed.

• Strong active listening skills.

• Proficient computer skills.

• Typing speed of 35-40 words per minute.

• Flexibility to work a varied schedule, including weekends and holidays.

• High school diploma or equivalent (preferred).

• A quiet, secure workspace free from distractions during scheduled shifts.

• A reliable high-speed internet connection is mandatory.

🏝️ Benefits

• 401(k) plan with company matching.

• Paid sick leave.

• Company wellness program.

• Employee assistance program.

• Employee recognition program.

• Optional pet insurance.

• Provision of computer and telephone to facilitate daily operations and communications.