Customer Service Agent, Portuguese – Morning Shift

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide customer service via email, phone, or social media to address any incidents that arise.

• Manage incoming calls, chats, and customer service inquiries effectively.

• Deliver accurate, valid, and complete information utilizing appropriate methods and tools.

• Address customer complaints, offering suitable solutions and alternatives within specified timeframes; ensure follow-up for resolution. Maintain records of customer interactions, manage customer accounts, and organize documentation.

• Adhere to communication protocols, guidelines, and policies.

• Go the extra mile to engage with customers.

• Due to the variable nature of incident resolutions, parallel tasks for the Department of Operations will also be undertaken.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly regarded.

• Familiarity with Zendesk is preferred.

• Proficient in Portuguese (both oral and written) and fluent in English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Possess strong communication and interpersonal skills.

• Demonstrate a solution-oriented mindset and reliability as a professional.

• Detail-oriented with exceptional time-management abilities.

• Adaptable and flexible; able to adjust to rapid changes.

• Excellent interpersonal and communication skills are essential.

• Must be decisive and organized.

• Enjoy being part of a dynamic team within a growing company.

• Candidates must be residing in Spain.

🏝️ Benefits

• Option to work from home.

• A vibrant work environment with a young, international team of talented individuals.

• Opportunity to access a portion of your salary in advance through Payflow.

• Enjoy a 40% discount on all Fever events and experiences.

• Health insurance coverage.

• Membership to Gympass.