Customer Service Agent

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Manage challenging guest interactions via phone, text, and email.

• Ensure clear communication before and during the guest's stay.

• Take ownership of issues and lead the resolution process.

⛳️ Requirements

• Minimum of 3 years experience in customer service.

• Proficient in English, either as a native speaker or at a near-native level.

• Ability to remain calm in high-pressure situations.

• Comfortable with technology and digital tools.

🏝️ Benefits

• Paid time off.

• Annual team trip to Colorado.