Customer Service Agent

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Sell both initial and recurring services to residential pool owners through inbound calls.

• Actively reach out to the current customer base via outbound calls.

• Deliver exceptional customer service to both new and existing clients.

• Oversee customer work orders, invoicing, and billing using business management software.

• Coordinate technicians, service schedules, and vehicle routing efficiently.

• Manage the inventory of materials and chemicals effectively.

• Supervise the financial aspects of the local business.

• Represent the business in various local marketing initiatives.

⛳️ Requirements

• A sales-oriented individual with relevant experience.

• Outstanding customer service and communication abilities.

• Proficient in computer use with strong software skills.

• A positive, can-do mindset.

• Highly organized with a keen eye for detail.

• Capability to manage a team of technicians.

• Knowledge of Profit & Loss statements and comfort with numerical data.

🏝️ Benefits

• Competitive compensation.

• Opportunities for advancement, including year-round employment.

• On-the-job training to ensure you are fully prepared to assist customers.

• Abundant outdoor work time!

• A supportive work culture that recognizes hard work through an incentive structure.

• Additional benefits such as team meals and celebrations for special occasions.