Customer Service Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a liaison between clients and the organization by delivering product/service information and resolving issues.

• Manage a significant volume of incoming calls.

• Generate sales leads.

• Assess and address customers’ needs to ensure satisfaction.

• Cultivate lasting relationships of trust through open and engaging conversations.

• Provide accurate, valid, and comprehensive information utilizing appropriate methods/tools.

• Achieve personal and customer service team sales goals and call handling metrics.

• Address complaints, offer suitable solutions and options within stipulated timeframes; follow up to ensure resolution.

• Maintain records of customer interactions, process customer accounts, and organize documentation.

• Adhere to communication protocols, guidelines, and policies.

• Go above and beyond to engage customers.

• Collect customer feedback.

• Resolve customer issues and investigate when further knowledge is required.

• Ensure outstanding service standards and maintain high levels of customer satisfaction.

⛳️ Requirements

• MUST HAVE OWN EQUIPMENT.

• Availability to work a minimum of 15 hours per week.

• Successful completion of a background check is required.

• Strong phone administration skills coupled with active listening abilities.

• Customer-focused with the ability to adapt/respond to various personality types.

• Excellent communication and presentation skills.

• Capability to multitask, prioritize, and manage time effectively.

• High school diploma or equivalent.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for career advancement.

• Flexible working hours.