Customer Service Advocate I

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver prompt, accurate, comprehensive, and courteous responses to customer inquiries.

• Address telephone, written, web, or in-person inquiries and ensure accurate documentation.

• Initiate or process adjustments and conduct research to resolve inquiries.

• Collaborate with other departments to address issues.

• Respond to, investigate, and assist with priority inquiries and special projects.

• Provide management with insights regarding customer issues, questions, and needs.

• Keep precise records of complaints and customer feedback while suggesting improvements.

• Follow up on complaints until they are resolved or escalate to management as necessary.

• Maintain familiarity with quality work instructions and company policies.

• Contribute to process enhancements by proposing changes in procedures and techniques.

• Uphold departmental productivity, quality, and timeliness standards.

• Identify and report or refer suspected fraudulent activities and system errors to the appropriate departments.

⛳️ Requirements

• High School Diploma or equivalent.

• Exceptional verbal and written communication skills.

• Strong interpersonal and organizational abilities.

• Capability to manage high-stress situations effectively.

• Good judgment skills.

• Strong customer service aptitude.

• Ability to efficiently learn and operate various computer systems.

• Basic computer operating proficiency.

• Familiarity with standard office equipment.

• Preferred: Associate Degree.

• Preferred: 2 years of experience in customer service or call center roles.

• Preferred: Knowledge of word processing, spreadsheet, and database applications.

• Availability for full-time work, 40 hours per week, Monday through Friday.

• Ability to work training hours from 7:30 AM to 4 PM CST for six weeks, followed by regular hours from 8:30 AM to 5 PM CST.

🏝️ Benefits

• Subsidized health plans, including dental and vision coverage.

• 401k retirement savings plan with company match.

• Life Insurance.

• Paid Time Off (PTO).

• On-site cafeterias and fitness centers at major locations.

• Education Assistance.

• Service Recognition.

• National discounts for movies, theaters, zoos, theme parks, and more.

• A diverse and inclusive workplace.

• Reasonable accommodations for individuals with disabilities, pregnant individuals, those with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs.