Customer Service Advocate

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Address customer inquiries via phone, written communication, web, or in-person visits with accuracy, promptness, and courtesy.

• Accurately document customer inquiries.

• Initiate or process adjustments and conduct research to resolve customer inquiries.

• Collaborate with other departments to address issues.

• Respond to, investigate, and support priority inquiries and special projects.

• Provide management with insights regarding customer issues, questions, and requirements.

• Maintain precise records of complaints and customer feedback.

• Follow up on complaints until resolution or escalate to management as necessary.

• Stay informed on quality work instructions and company policies.

• Suggest process enhancements based on daily operational experiences.

• Achieve departmental standards for productivity, quality, and timeliness.

• Identify and report or escalate suspected fraudulent activities and system errors.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Exceptional verbal and written communication abilities.

• Strong interpersonal and organizational skills.

• Capability to manage high-stress situations effectively.

• Good judgment abilities.

• Strong customer service aptitude.

• Ability to quickly learn and efficiently operate multiple computer systems.

• Basic proficiency in computer operations.

• Familiarity with standard office equipment.

• Preferred: Associate Degree.

• Preferred: Two years of experience in customer service or a call center environment.

• Preferred: Knowledge of word processing, spreadsheet, and database software.

🏝️ Benefits

• Subsidized health plans, including dental and vision coverage.

• 401k retirement savings plan with company matching.

• Life Insurance coverage.

• Paid Time Off (PTO).

• On-site cafeterias and fitness centers at major locations.

• Education Assistance programs.

• Service Recognition initiatives.

• National discounts for movies, theaters, zoos, theme parks, and more.

• A diverse and inclusive workplace environment.

• Reasonable accommodations for disabilities, pregnancy-related conditions, and sincerely held religious beliefs.