Customer Service Advisor, Polish

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver customer support through incoming calls and emails.

• Provide outstanding customer service to ensure satisfaction.

• Address customer inquiries through phone and email communication.

• Aim for ongoing enhancement of customer satisfaction levels.

• Accurately prepare, maintain, and review purchasing documentation.

• Communicate product information to customers via email or chat.

• Process customer orders efficiently.

• Oversee account cancellations.

• Tackle and resolve customer complaints effectively.

• Recognize cross-selling opportunities when appropriate.

⛳️ Requirements

• Native-level proficiency in Polish, with exceptional written communication skills.

• Strong command of English (minimum B2 level).

• Excellent customer service abilities.

• Superior communication skills.

• Customer-centric mindset.

• Capability to handle customer inquiries in a professional manner.

• Keen attention to detail and precision.

• Proficiency in managing customer complaints effectively.

• Experience in cross-selling is a plus.

🏝️ Benefits

• Modern office located in the city center with spacious open areas, easily accessible by public transport.

• Comprehensive initial training and support to ensure you feel well-prepared and comfortable in your new role.

• Full-time employment opportunity in Lisbon.

• Chance to work with a prestigious international pet supplies company.

• Diverse and multicultural working environment.

• Assistance from colleagues with coaching and mentoring opportunities.

• Health and Wellbeing initiatives available.

• Monthly meal allowance provided.