Customer Service Advisor – Nights Team

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide support to customers via phone, email, and live chat.

• Take complete ownership of inquiries from initial contact through to resolution.

• Address complex and sensitive account inquiries with confidence and care.

• Accurately apply financial services policies and procedures while managing high volumes with professionalism.

• Recognize customers who may require additional assistance and ensure they receive it.

• Collaborate closely with your remote team to exchange feedback, propose enhancements, and continuously improve the customer experience.

⛳️ Requirements

• Minimum of 2 years’ experience in customer service within a financial services or contact center setting.

• Proficient in managing multi-channel customer interactions (phone, email, live chat).

• Excellent communication skills, sound judgment, and a keen attention to detail.

• Comfortable operating within regulated environments and adhering to quality standards.

• Remain calm, solutions-oriented, and professional when dealing with sensitive or challenging cases.

• Self-driven and capable of working independently in a remote environment.

🏝️ Benefits

• Private Healthcare including dental and optician services through Vitality

• Worldwide travel insurance provided by Vitality

• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

• Salary Sacrifice Pension Scheme with up to 7% matching

• Octopus EV Salary Sacrifice Scheme

• 28 days of holiday (in addition to bank holidays)

• Annual Learning and Wellbeing Budget

• Enhanced Parental Leave

• Cycle to Work Scheme

• Season Ticket Loan

• Six free therapy sessions per year

• Dog Friendly Offices

• Complimentary drinks and snacks in our offices