Customer Service Advisor – Customer Service

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Act as the primary point of contact for customers within the team.

• Address phone inquiries regarding invoices, payments, fees, and mobile payment options like Apple Pay and Samsung Pay.

• Recognize customer needs and offer pertinent value-added services through up-selling and cross-selling.

• Work assigned shifts flexibly from Monday to Sunday, between 07:00 and 23:00, from the comfort of your home.

⛳️ Requirements

• Previous experience in customer service or a contact center environment.

• Strong and professional communication skills in German and French.

• Basic proficiency in English for navigating operating systems.

• A compassionate, solution-focused approach to customer interactions.

• Capability to handle multiple inquiries simultaneously.

• Confidence in working within a technically demanding setting.

• Flexibility to work shifts between 07:00 and 23:00, from Monday to Sunday.

• Full commitment to work 100% during the initial two months for onboarding.

🏝️ Benefits

• Flexible remote work opportunities from home.

• Availability of remote work options throughout Switzerland.

• Adaptable working hours and shift arrangements.

• Part-time positions available starting from 80% engagement.

• Opportunities for both professional and personal growth.

• Commitment to an equal-opportunity and inclusive work environment.

• A collaborative and supportive workplace culture.