Customer Service Advisor – Business Energy

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Clearly articulate business customers’ bills, meters, and tariffs.

• Address billing inquiries, meter concerns, and intricate energy issues.

• Manage customer inquiries and complaints from start to finish.

• Engage with customers to offer personalized solutions without relying on scripts.

• Provide compassionate and warm customer service, going above and beyond.

• Assist customers facing difficulties with energy bills or in vulnerable situations.

• Guide customers towards environmentally friendly energy options.

• Work collaboratively with colleagues in a dynamic environment.

⛳️ Requirements

• Ready to begin work immediately.

• Available for full-time hours, Monday to Friday, from 9:00 am to 5:30 pm.

• Strong commitment to customer service.

• Eagerness to ask questions, learn, and adapt to change.

• Proficient in identifying and resolving issues.

• Capable of managing difficult conversations while maintaining composure.

• Demonstrates empathy and patience when assisting vulnerable customers.

• Committed to promoting a sustainable future and tackling climate change.

🏝️ Benefits

• Electric vehicle salary sacrifice program - drive electric & save.

• Cycle-to-work initiative.

• Share option plans.

• Fully stocked kitchens available for all employees.

• Weekly ‘Family Dinner’ gatherings.

• Opportunities for skill development from the first year.

• Flexible interview process.

• Customized support and accommodations available during interviews.