Customer Service Advisor

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist our restaurant partners through phone, email, and chat communications.

• Address inquiries and proactively support restaurant partners in their needs.

• Manage administrative responsibilities such as updating menus, addressing financial questions, coordinating holiday arrangements, and troubleshooting issues on the app or website.

• Collaborate with other internal teams to enhance service delivery.

• Respond to email inquiries regarding delivery zones and fees, new images, canceled orders, and upcoming promotions.

• Cultivate strong relationships with customers while consistently providing exceptional service.

• Resolve issues effectively, aiming for first-contact resolution.

⛳️ Requirements

• You possess confidence and enjoy engaging with people and assisting them.

• Goal-oriented—driven to meet and exceed bonus targets.

• A solution-oriented approach with a commitment to delivering results.

• A vibrant personality and energy—we appreciate enthusiasm!

• Experience in customer service is beneficial but not mandatory.

• Comprehensive training and support will be provided.

🏝️ Benefits

• Authentic opportunities for training, development, and career advancement.

• A lively and social workplace atmosphere.

• Regular team gatherings, including two major annual celebrations.

• A relaxed dress code.

• Extensive training and support available.