Customer Service Advisor

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist our restaurant partners via phone, email, and chat.

• Address inquiries and proactively support restaurant partners.

• Carry out administrative duties such as updating menus, addressing financial queries, coordinating holidays, and troubleshooting app or website issues.

• Provide support to other internal teams.

• Manage email inquiries regarding delivery zones and fees, new images, canceled orders, and forthcoming promotions.

• Foster strong customer relationships and deliver outstanding service.

• Resolve issues with the aim of achieving resolution on the first contact.

⛳️ Requirements

• You are self-assured and enjoy engaging with people while assisting them.

• Goal-driven—you are eager to reach bonus targets.

• Possess a solution-oriented approach and a commitment to achieving results.

• Have a lively personality and energy—we appreciate enthusiasm!

• Customer service experience is a plus but not essential.

• Availability for full-time work is required.

🏝️ Benefits

• Authentic training and development opportunities.

• A lively and social working environment.

• Regular team events, including two major annual celebrations.

• Casual dress code.

• Bonus in addition to the monthly base salary.

• Comprehensive training and support provided.