Customer Service Administrator – Italian, English Speaker

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Assist the Sales Operations Director's customer service team.

• Process customer orders efficiently.

• Organize service plans.

• Respond to calls from customers and field sales representatives.

• Meet and uphold individual and departmental productivity, quality, and service standards.

• Manage interactions with both internal and external customers.

• Address customer inquiries, requests, and complaints as needed.

• Accurately and promptly process customer orders, service plans, and business data.

• Foster a positive and supportive team environment.

• Provide timely, relevant, and accurate information to key stakeholders.

• Collaborate with other departments to cultivate positive and rewarding relationships.

• Take initiative and pursue opportunities for personal growth.

⛳️ Requirements

• Self-driven and enthusiastic individual.

• Adaptable and flexible to meet changing business requirements.

• Strong skills in teamwork and collaboration.

• Proficient in both written and verbal communication.

• Excellent organizational and time-management skills; capable of handling diverse workloads, pressure, and deadlines.

• Customer-oriented with exceptional listening abilities.

• Problem-solving mindset with a proactive approach.

• Comfortable engaging with senior management.

• Proven experience in a fast-paced customer service and/or administrative setting (essential).

• Exceptional written and verbal communication skills (essential).

• Proficient in IT with robust Microsoft Office skills.

• Bilingual in Italian and English.

• Familiarity with Oracle and/or SAP systems.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Company pension plan.

• 25 days of holiday plus Bank Holidays.

• Life insurance coverage of 4 times the salary.

• Company sick pay benefits.

• Discounts on a variety of leisure, financial, and retail products.

• Employee Assistance Programme alongside wellbeing resources.