Customer Service Administrator – Hungarian, English Speaker

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist the Sales Operations Director's customer service team.

• Process customer orders and service agreements efficiently.

• Manage calls and interactions from customers and field sales representatives.

• Address customer inquiries, requests, and complaints effectively.

• Uphold individual and departmental productivity, quality, and service standards.

• Accurately and promptly process business data.

• Provide timely, relevant, and precise information to key stakeholders.

• Collaborate closely with other departments to foster positive relationships.

• Contribute to a supportive and positive team environment.

• Take initiative and seek opportunities for personal growth.

⛳️ Requirements

• Proven experience in a fast-paced customer service and/or administrative setting (essential).

• Exceptional written and verbal communication skills (essential).

• Proficient in IT with strong knowledge of Microsoft Office.

• Fluency in both Hungarian and English.

• Familiarity with Oracle and/or SAP systems.

• Self-driven and enthusiastic.

• Flexible and adaptable to evolving business requirements.

• Strong teamwork and collaboration capabilities.

• Excellent organizational and time-management skills; ability to handle varying workloads, pressure, and deadlines.

• Customer-oriented with effective listening abilities.

• Strong problem-solving skills and action-oriented mindset.

• Comfortable engaging with senior management.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Company pension plan.

• 25 days of holiday plus Bank Holidays.

• Life insurance coverage of 4 times the salary.

• Company sick pay policy.

• Discounts on a wide range of leisure, financial, and retail products.

• Employee Assistance Programme and wellness resources.